One year after completing its transformative renovation, Brookstreet Hotel continues to evolve through quiet refinement rather than reinvention. The four-diamond property in Kanata has leaned into what it does best: offering an experience that feels effortlessly elevated while still warm and familiar.
“We’ve focused on elevating our guest experience through thoughtful enhancements,” says Mark Nisbett, VP Sales and Operations at Brookstreet Hotel. “We’ve expanded our wellness offerings with new spa therapies, upgraded our technology to streamline check-in and support personalized service, and introduced new culinary options in our eateries that highlight local flavours.”
These updates are not about following trends but about deepening the connection with guests, staff, and the surrounding community. “The goal is to create a seamless blend of comfort, luxury, and memorable experiences for every guest.”
In recent months, Brookstreet has continued to invest in wellness and technology as guest expectations evolve. Travel today is as much about restoration as it is about exploration, and wellness now sits at the center of the Brookstreet experience. “Guests are increasingly seeking personalized experiences and wellness-centered amenities,” Nisbett notes. “To meet this shift, we’ve expanded our wellness facilities, introduced more tailored service options, and enhanced digital engagement for easy booking and communication.”
Beyond its spa, the hotel continues to expand its leisure and lifestyle offerings, including electric vehicle charging stations, complimentary bicycles for adults and children, and both indoor and outdoor saltwater pools. These details reflect Brookstreet’s focus on a holistic guest experience that supports relaxation, recreation, and convenience in equal measure.
As Ottawa transforms into a winter wonderland, Brookstreet embraces the spirit of the season with an array of festive experiences. “We’re excited to unveil our Festive Retreat packages,” says Nisbett. “The offer combines overnight stays with spa treatments and holiday-themed dining experiences.” For families, the Family Holiday Getaway introduces seasonal activities for all ages, creating a season filled with comfort and celebration.
Guests arriving in November and December will find the hotel decked in glowing holiday décor, with rich seasonal menus, caroling evenings, and even a visit from Santa. “Our goal is to create a warm, festive atmosphere,” Nisbett adds. “It’s about those small surprises that make guests feel a sense of wonder and joy.”
Au Naturel Spa at Brookstreet is a full-service wellness retreat offering advanced therapies, luxurious treatments, and a serene atmosphere designed for total relaxation.
Dining continues to be a cornerstone of the Brookstreet experience. “Perspectives offers a refined, panoramic dining experience that combines stunning views with contemporary cuisine,” says Nisbett. “Options provides a cozy, welcoming atmosphere with diverse comfort foods and innovative dishes that make it ideal for casual gatherings.” Options also features live jazz performances seven nights a week, which have become a signature part of the hotel’s identity.
Much of Brookstreet’s success stems from the people behind it. “Our team consists of over 200 talented individuals committed to excellence,” Nisbett shares. “The culture is built on teamwork, respect, and a genuine passion for hospitality.” That sense of pride and camaraderie sets the hotel apart. “What makes us stand out is our dedication to personalized service and creating a warm, welcoming environment that makes both guests and staff feel valued and inspired.”
Brookstreet’s meeting and conference facilities have long been a destination for Ottawa’s business community, and they now reflect a new level of versatility. “We’ve upgraded our meeting spaces with state-of-the-art AV technology, flexible room configurations, and high-speed wireless connectivity,” says Nisbett. “Our event planning support ensures every detail, from small corporate meetings to major conferences, is handled with precision.” With nearly 28,000 square feet of event space, the property is equipped to host gatherings of any scale with ease.
Brookstreet’s newly renovated guest rooms blend modern design with warm comfort for a truly elevated stay.
Despite its luxury, Brookstreet remains deeply connected to Ottawa’s west-end community. “We actively collaborate with local artists for art displays, host community events, and partner with regional businesses to promote local artisans and products,” Nisbett explains. “Our goal is to celebrate and support the vibrancy of Ottawa’s west end while enriching our guests’ experience with authentic local flair.” From live jazz to its proximity to scenic trails, the hotel continues to celebrate the neighborhood it calls home.
That sense of evolution extends into the months ahead. Brookstreet is preparing upgrades to its spa and Flex Fitness Centre and developing new partnerships designed to connect guests more closely with Ottawa’s cultural life. “We’re forming partnerships with local tour operators and cultural institutions to offer guests exclusive experiences around Ottawa,” Nisbett says.
As for what he hopes guests take away this holiday season, Nisbett’s answer captures the essence of Brookstreet: “We hope guests will leave with a sense of warmth, joy, and connection. We want them to remember the festive touches, heartfelt service, and the special moments shared with loved ones.”
With its continued innovation and timeless hospitality, Brookstreet Hotel remains one of Ottawa’s most beloved destinations; a place to rest, reconnect, and rediscover the art of genuine service.
