When Louis Lacombe-Denis and Travis Moriarty co-founded Prestige Home Improvement in 2022, they weren’t just starting a company — they were launching a movement. In an industry long defined by opaque pricing, outdated practices, and reactive service, the two entrepreneurs set out to build something radically different: a modern, values-driven HVAC company focused on speed, transparency, and trust.
The pair didn’t come from the trades. With backgrounds in sales, leadership, and customer experience, they brought a fresh perspective to a stagnant industry.
“I saw a massive opportunity to reimagine how HVAC services were delivered,” says Louis. “Travis and I knew that if we led with systems, clarity, and integrity, we could build something bigger than just a service business.”
That vision became Prestige Home Improvement—a residential HVAC company specializing in heat pumps and energy-efficient upgrades. But the product is only one piece of the story. From day one, Prestige was designed with a long-term vision: not just to fix what’s broken, but to transform how homeowners interact with their homes—proactively, confidently, and on their own terms.
A Blueprint For Integrity
Unlike many HVAC companies that evolve from the workbench up, Prestige was structured with intention from day one. Louis and Travis designed internal systems, defined clear standards, and created a scalable blueprint for delivering consistent excellence—before ever hiring their first technician.
“Integrity isn’t just a word on our wall—it’s how we operate,” says Travis. “If we say we’ll be there, we’ll be there. If something goes wrong, we fix it. No exceptions.”
That commitment runs deep. The company’s proprietary software platform, Prestige Pro, keeps projects on track, ensures seamless homeowner communication, and equips technicians with tools to perform at the highest level. What started as an internal tool is now evolving into a licensable platform—both a new revenue stream and a clear signal of Prestige’s industry-shaping ambitions.
People First, Then Product
Prestige’s team isn’t just a workforce—it’s a community of brand ambassadors. Every technician is trained not only in technical excellence, but also in communication, empathy, and problem-solving. Each team member is expected to embody the Prestige promise: fast, honest, solution-oriented service that leaves no room for doubt or delay.
And it’s working.
Whether they’re installing a high-efficiency heat pump in Ontario or helping a Nova Scotia homeowner navigate complex rebate paperwork, Prestige delivers a turnkey experience that removes friction at every stage.
“Most people only think about HVAC when it breaks,” says Louis. “We want to flip that. We want homeowners to be proactive, informed, and in control of their comfort.”
That approach is fueling the development of a seasonal maintenance program and a customer-facing portal offering system health reports, digital reminders, and personalized upgrade recommendations—innovations that blend technology with a human touch.
Growth Without Compromise
With operations now thriving in Ontario and Nova Scotia, the company’s sights are set on the West Coast, where a full expansion is planned by 2026. But scaling for scale’s sake isn’t the goal. Louis and Travis are meticulous about preserving culture, quality, and core values as they grow.
“We’re obsessed with getting better,” says Travis. “Every team member knows that. Whether it’s our tenth job or our ten-thousandth, the standard doesn’t change.”
That commitment to excellence is deeply embedded in their leadership style. The co-founders regularly invest in conferences, mentorship, and team education—exposing their rising leaders to new ideas and frameworks from both inside and outside the industry. For Louis and Travis, leadership isn’t about hierarchy. It’s about empowerment.
“We hire for alignment before experience,” adds Louis. “The right mindset will always outperform the right resume.”
A New Standard for Home Services
In a time when homeowners value reliability and transparency more than ever, Prestige Home Improvement is raising the bar. The company’s tech-forward, people-first approach offers more than just heating and cooling—it offers peace of mind.
This isn’t just a success story about two young entrepreneurs disrupting an aging industry. It’s about the power of vision, the discipline of systems, and the belief that doing things the right way—every time—isn’t just good business. It’s the future of home improvement.
Photography by Sean Sisk
